Shipping policy
SHIPPING POLICY
SHIPPING AREA
We currently ship only within Mexico.
PROCESSING TIMES
Orders are processed on business days. Once the order is confirmed, we will begin preparing and managing the corresponding shipment.
DELIVERY TIMES
Estimated delivery time is between 3 and 7 business days from the date of purchase.
In certain cases, some products or orders may require a longer delivery time due to availability, high demand, or external logistical issues.
SHIPPING COSTS
All our orders include free shipping within Mexico.
ORDER TRACKING
Once the order has been shipped, the customer will receive tracking information to check the status of their shipment.
SHIPPING ADDRESS
It is the customer’s responsibility to provide the correct shipping address when placing the order.
ZENTRUM is not responsible for delays, losses, or issues caused by incorrect or incomplete addresses provided by the customer.
DELAYS & EXTERNAL CAUSES
Delivery times are estimates and may be affected by external factors such as high-demand periods, logistical issues, weather conditions, or situations beyond our control.
CONTACT
For any questions related to shipping or orders, you can contact us through:
📧 Email: markety.contact@gmail.com
🌐 Website: https://veletaco.com